Lead Product Designer

About Us

TrustFlight is an innovative aviation software company that specializes in developing cutting-edge AI, digital workflow, and analytics applications for the aviation industry. Our software empowers many of the world’s airlines, business jet operators, MROs, training organizations, and aviation service providers to enhance safety, streamline operations, and improve overall efficiency.

We are one of the largest independent software providers in aviation, trusted by more than 1,600 organizations in over 120 countries, including many of the world’s top operators.

Why Choose TrustFlight?

✈️ Our Mission: To revolutionize aviation by delivering digital workflow solutions that enhance safety, streamline operations, and inspire confidence across the industry.

🚀 Impact: Over 200,000 users rely on our systems every day for operational safety, compliance management, and mission-critical decision-making.

🚩 Core Values: Guided by integrity, responsibility, innovation, and excellence, we are committed to empowering our partners to operate with confidence.

Join TrustFlight: Shaping the future of Aviation Technology

Your Role

As a Lead Product Designer, you will own the end-to-end design quality of TrustFlight’s product experiences. You’ll work closely with product managers, engineers, customers, and business stakeholders to define problems, validate solutions, and deliver intuitive, scalable, and safety-critical user experiences.

Reporting to Group Product Manager, this is a hands-on individual contributor role focused on delivery, problem-solving, and building quality at scale. You’ll own and evolve the design system, contribute to shaping design direction through your work, and act as a consistent advocate for users as the product organization continues to grow.

What you’ll be doing

• Work across the full design lifecycle, from discovery and research through UX and UI design to delivery, within cross-functional product teams.

• Plan, lead, and conduct user research activities, including facilitating design workshops with internal and external stakeholders.

• Synthesize research and insights into clear, actionable outputs such as user needs, personas, journey maps, information architecture, user flows, and wireframes.

• Periodically evaluate product experiences through heuristic reviews and other qualitative methods to identify usability issues and opportunities for improvement.

• Own, evolve, and maintain the company design system to support consistency, scalability, and efficient delivery of high-quality experiences across multiple products.

• Provide design leadership by setting clear design direction and influencing cross-functional teams through strong ideas, principles, and well-reasoned design rationale.

• Act as a user and design advocate within product and engineering teams, ensuring user needs and experience quality are well represented in product discussions and decisions.

• Partner closely with Product Management to ensure design work aligns with product strategy, roadmap priorities, and business goals.

• Communicate design intent and rationale clearly to a broad range of stakeholders to build alignment and shared understanding.

• Contribute to a high-performing, collaborative team culture through trust, openness, and a passion for quality design.

   

What you’ll bring

• 5–8+ years of experience in product design, UX, or a related discipline, ideally within complex or B2B product environments, with a strong track record of delivering high-quality, user-centred digital products.

• Demonstrated expertise in leading end-to-end product design, from problem definition and discovery through to UX and UI delivery of production-ready experiences.

• Strong command of user-centred design and research practices, including planning research, synthesising insights, and applying evidence to inform and improve design outcomes.

• Proven ability to translate complex workflows, regulatory constraints, and technical considerations into clear information architecture, task flows, and intuitive interfaces.

• Advanced skills in designing scalable UI systems, with experience contributing to and evolving design systems that enable consistency, accessibility, and efficient delivery across products.

• A clear commitment to design excellence, reflected in high standards of craft, attention to detail, and a continuous improvement mindset.

• A curiosity-driven and innovative approach to problem-solving, exploring new ideas, patterns, and methods to improve product experiences and design practices.

• Strong capability in evaluating and improving usability, using heuristic analysis, usability testing, and iterative refinement.

• The ability to collaborate effectively in cross-functional environments, working closely with Product Managers and Engineers to support shared goals and delivery.

• Clear and confident communication of design intent and rationale, using structured storytelling, critique, and documentation for diverse stakeholders.

What makes you stand out

• Experience designing mission-critical, regulated, or safety-focused software, where accuracy, reliability, and risk awareness are as important as usability.

•  Demonstrated success scaling design practices or systems in growing organisations, particularly across multiple products or teams.

•  Ability to use user insight and strong design rationale to shape product thinking, even in environments where design influence is still evolving.

•  Experience working with expert or professional users, designing tools that prioritise clarity, efficiency, and depth over surface-level polish.

Location

This role is based in our Vancouver office. This is an on-site role with room for flexibility, because we know life doesn't always fit a 9-to-5 mould.

Why join us

• See Your Impact: Your contributions directly enhance the safety and efficiency of aviation operations, affecting hundreds of thousands of passengers and crew every month.

• Build and Create: Be part of an environment where you'll have the freedom to innovate, build, and create solutions that define the future of digital aviation.

• Growth Opportunity: Join us at an inflection point as we scale our revenue growth using cutting-edge AI tools and SaaS best practices.

Also, we offer

• Health & Wellness: Comprehensive benefits package including health and dental benefits. Paid time off plus an extra day off to celebrate your birthday.

• Invest in your future: Take advantage of our company contribution to pension/RRSP matching program to grow your savings while you work.

• Professional Growth: As a fast-growing company, we offer incredible opportunities for career advancement and skill development.

• Competitive salary range: We place huge importance on the contribution and experience you bring to the team. The base pay offered is based on location and may vary depending on skills, job-related knowledge, experience, and internal equity. The range for this role is $110K to $140K per year.

How to Apply

Click Apply and send us your resume along with a cover letter. We’d love to learn how your experience and perspective can contribute to creating best-in-class tools and services across the aviation industry.

You are encouraged to include:

• A portfolio or examples of your product design work that demonstrate how you approach real product problems and deliver high-quality UX and UI.

• We’re particularly interested in end-to-end work and how you think about users, constraints, and design decisions.

• Confidential or sensitive work may be redacted or password-protected.

While we sincerely appreciate all applications, only those candidates selected for an interview will be contacted. No phone calls please.

TrustFlight is an equal-opportunity employer. We work together to create the most talented team that celebrates inclusivity, diversity and equality in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. All candidates will receive consideration for this role without regard for race, nationality,