Marketing & Commercial Operations Graduate, Kenyon

Applicants should note that while British citizens may live and work in Jersey under the Common Travel Area without a visa or work permit, employment is subject to Jersey’s Residential and Employment Status system. TrustFlight is currently approved to employ Entitled status individuals only and does not hold permission to appoint candidates with Registered or Licensed status. Applicants should therefore hold Entitled Jersey registration status at the time of application. Further details on Jersey’s registration statuses and their relationship to employment can be found here:
https://www.gov.je/Working/Contributions/RegistrationCards/pages/residentialstatus.aspx

Kenyon International Emergency Services, part of the TrustFlight Group 

St Helier, Jersey | Full time, permanent | Competitive salary 

When the worst happens, families need someone they can trust. Help tell that story. 

Help more organisations be ready. 

When an aircraft is lost, a ship is in distress or a community is struck by disaster, families are suddenly facing the hardest days of their lives. They need answers, they need to be treated with dignity, and they need to know that the people they have lost are being cared for. For more than a century, Kenyon International Emergency Services has been the organisation that airlines, governments and major companies call on to make sure that happens. 

We are looking for a Marketing & Commercial Operations Graduate to own Kenyon's marketing and keep our commercial engine running. This is a role for a clear writer with a good head for numbers, who is curious, organised and wants real responsibility early in their career. 

About Kenyon 

Kenyon provides emergency planning, family assistance, humanitarian support and recovery services to clients around the world, drawing on a network of more than 2,500 trained responders who can be mobilised at short notice into any jurisdiction. Our clients rely on us to keep their promises to the people affected by an incident, and we hold ourselves to that standard every day, not only on the day of an activation. 

Kenyon is part of the TrustFlight Group, an aviation safety and compliance technology business. That gives Kenyon something unusual in this sector: a world class technology team working alongside it, and a genuine commitment to using AI to make crisis response faster, better informed and more humane. Our values are simple and we mean them: integrity, and a customer first attitude in everything we do. 

The role 

You will own Kenyon's marketing, turning 120 years of emergency response experience into a digital presence and thought leadership that bring in new clients, and you will keep our commercial engine measurable through accurate data, reporting and dashboards. You will report to the Commercial Director, Membership & Strategic Markets, work closely with TrustFlight's marketing team on brand and channels, and work alongside colleagues in Jersey, the UK and the US. 

Your marketing and your data 

This is a high-impact role in an ambitious, growing company, with direct input to and exposure to the Commercial Director and the C-suite. Your time is split roughly three days on marketing and two on commercial operations, reviewed monthly with the Commercial Director. Outreach to prospects stays with the sales team; your job is to make sure they are known, trusted and well informed before the conversation starts. The role is based in our St Helier office at least three days a week, with home working by agreement. 

What you will lead 

• Digital presence and search. Manage and improve Kenyon's website, search visibility and online profile. 

• Thought leadership and content. Turn Kenyon's response experience into articles, briefings and materials for prospective clients and partners, and member communications that show the value of membership between incidents. 

• Campaign execution. Plan and run marketing campaigns, including the relaunch of the Kenyon Academy training programme, and measure their results. 

• Reports and dashboards. Own commercial reporting and the dashboards used by the team and leadership. 

• Commercial operations. Keep the CRM accurate, including the source of every opportunity, prepare commission data for finance to check and approve, and support bids and tender responses. 

• Commercial administration. General administrative tasks as the role requires. 

• AI and digital ways of working. Use AI tools confidently and practically for research, content, analysis and reporting, with output checked for accuracy and confidentiality. 

Why join us 

• Work that matters. Few roles offer the chance to tell the story of a service whose sole purpose is to bring order, care and dignity to people at the worst moment of their lives. 

• Direct mentorship. Learn directly from Kenyon's senior leadership team, with real responsibility from day one. 

• Real reward. A competitive salary, and serious room to grow and develop. 

• Room to build. The opportunity to make your mark in an ambitious, growing organisation with 120 years of heritage. 

What you will bring 

• An applicable degree, 2:1 or above. Applicants with no degree but with relevant experience and knowledge, and a strong capacity to learn, are also encouraged to apply. 

• Clear, persuasive writing for different audiences, and a good head for numbers. 

• Confidence using AI and digital tools. 

• Organisation and attention to detail, with the judgement to balance marketing and operational priorities. 

• Integrity, discretion and empathy, because Kenyon supports organisations and families at the hardest of times. 

• Jersey residential status, and the ability to work from our St Helier office at least three days a week. 

It would be a real advantage if you also have 

• Knowledge of Microsoft Office and a CRM, such as HubSpot or Salesforce. 

• Experience with a website content management system, search optimisation or social media. 

• Experience building reports or dashboards. 

• Study or experience in marketing, communications, business or data. 

• An interest in emergency response, crisis communications or humanitarian work.

In your cover letter, tell us about something you have created, or a problem you have solved with data, and what it taught you. Applications will be treated in strict confidence. 

Kenyon International Emergency Services and TrustFlight are equal opportunity employers. We welcome applications from people of all backgrounds and will make reasonable adjustments throughout the recruitment process for anyone who needs them. This position is employed by Kenyon International Emergency Services Limited.