Operations Administrator

The Operations Administrator plays a key role in supporting the smooth delivery of our consulting and training services. This position requires exceptional organisational skills, attention to detail, and the ability to manage multiple priorities while providing outstanding service to both internal and external stakeholders.

Key Responsibilities

·      Manage end-to-end travel arrangements for assigned clients, including hotel bookings, transport, and visa applications.

·       Order and ship training materials to support consultant-led sessions.

·       Organise and configure online training sessions to ensure seamless delivery.

·       Advise clients and consultants on delivery arrangements, including logistics forms, travel restrictions, and client-specific requirements.

·       Prepare risk assessments as required for operational activities.

·       Act as the first point of contact for delegates and consultants, resolving or escalating any immediate issues.

·       Contribute ideas and initiatives to enhance operational efficiency.

·       Create delegate certificates and handle related queries promptly.

·       Assist with internal projects, such as testing new software solutions.

·       Develop strong working relationships with internal teams and external clients, ensuring effective and efficient support.

·       Undertake ad-hoc administrative tasks as directed by the Operations Manager.

Candidate Requirements

Essential

 ·       Proficiency in Microsoft Office applications

·       Experience using Customer Relationship Management Systems (CRM)

Desirable

 ·       2 Years’ experience in an operations administration role

Skills & Attributes

·       Highly organised with excellent attention to detail.

·       Strong relationship management and communication skills.

·       Exceptional customer service orientation.

·       Positive, enthusiastic, and proactive approach.